|Cancellations must be made within 24 hours of making the initial order for a full refund of cost and shipping. Cancellations made after 24 hours and up to 7 days from the date of purchase, must be returned at the expense of the customer in the order it was received for a reimbursement of the cost of the order, minus any shipping cost. Unfortunately, cancellations will not be accepted after 7 days from the date of purchase. Please contact Pop! Gift Boutique immediately if an item was received damaged or if an order was filled incorrectly.